Refund and Returns Policy
Refund & Returns Policy – Pegador Brand
At Pegador Brand, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may contact our customer support team to discuss a return or refund request.
Return Requests
If you would like to return an item, please contact us at info@pegadorbrand.de with your order number and details of the product you wish to return.
Items should be returned in their original condition, unworn, unused, and with any original packaging or tags where applicable.
Return Eligibility
To help us process your return, please ensure that the product is in a resalable condition. Items that have been worn, damaged, washed, or altered may not be eligible for a return.
Refunds
Once your returned item has been received and reviewed, we will process your refund if the return meets the applicable requirements. Refund processing times may vary depending on the payment method and financial institution.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us as soon as possible at info@pegadorbrand.de. Include your order details and, where appropriate, photographs of the issue so our support team can review the matter.
Exchanges
If you need a different size or product, contact our customer support team before sending your item back. We will provide guidance based on product availability and the circumstances of your request.
How to Contact Us
For all return and refund questions, please email:
Please include your order number and a brief explanation of your request so that we can assist you efficiently.
Customer Support
We aim to make the returns and refund process as straightforward as possible. Thank you for shopping with Pegador Brand.